We are committed to permission-based
email marketing practices, and as a result have established this
no-tolerance Anti-Spam Policy. We will occasionally update
this Anti-Spam Policy. When it does, we will also revise the
“last update” date at the top of this Anti-Spam
Policy. For changes to this policy, we will notify you (the
customer) by placing a notice on its web site home page.
1.
What is Spam?
Spam is commercial email or unsolicited bulk
email, including “junk mail”, which has not been
requested by the recipient. It is intrusive and often
irrelevant or offensive, and it wastes valuable resources.
Spam messages are the opposite of permission-based email, which are
normally anticipated, personal, relevant and/or associated with a
pre-existing business or personal relationship. Inappropriate
newsgroup activities, consisting of excessive posting of the same
materials to several newsgroups, are also deemed to be spam.
2.
Preventing Spam
Customers of our products and services have
agreed during their registration process, upon accepting the Terms of
Use, to comply with this Anti-Spam Policy. Specifically, each
customer agrees not to use our products or services to send unsolicited
email or bulk email, whether or not for commercial purposes.
We reserves the right to determine in its sole discretion what
constitutes actionable spam, as well as what measures are necessary in
response to such spam activities.
3.
How We Help You to Avoid Spamming
We have developed our tools to
incorporate a strict permission-based philosophy. This
anti-spam philosophy is implemented through the following:
(a)
Communication and Agreement – The
Terms of Use that you have agreed to as part of registering for our
products and services state how and for what purposes you can collect
your site visitor addresses, and that you will follow the We Privacy
Policy and Anti-Spam Policy.
(b)
Unsubscription – Each email created
using our products contains an “unsubscribe
link”. If your web site visitors use the link to
request that they be unsubscribed, your subscriber lists will
automatically be adjusted to eliminate the prospect of sending unwanted
email to such persons. Additionally, each person on your
subscriber list has the option of unsubscribing through a web-based
method provided on the We web site. Customers of We who try
to remove the unsubscribe link will be warned that they are doing so,
and if they persist in having the link removed or deactivated in any
way, then We will have the right to terminate their account.
(c)
Purchased Mailing Lists - Mass mailings to
purchased email lists are not allowed. We only allows opt-in
mailing lists. Purchased or inherited lists are by definition
not opt-in. Similarly, you cannot use an email list relating
to particular subject matter, and then use it for an unrelated topic.
4.
Laws Restricting Spam
Spam laws vary from state to state, and from
country to country. Our Anti-Spam Policy has been developed
to conform to the highest commercially reasonable standards.
As a result, and without limiting the general prohibitions against all
spam activities, the following are expressly prohibited:
(a)
Use of false headers, or other false
information, to identify the point of origin or the transmission path
of the email, or to hide the true origin of the email sender,
(b)
Unauthorized use of a third party’s
internet domain name without the permission of such third party, to
make it appear that the third party was the point of origin of the
email,
(c)
Use of any false or misleading information in
the subject line of the email, and
(d)
Assisting any person in using the products or
services of ours for any of these previously mentioned activities.
5.
Questions to Ask Yourself
To help in establishing whether you are
participating in activities constituting spam, ask yourself the
following questions:
(a)
Are you sending email to non-specific
addresses, such as info@domain.com or sales@domain.com?
(b)
Have you deliberately falsified your
transmission path information or originating address?
(c)
Are you sending email to mailing lists or
distribution lists, which then send indirectly to various other email
addresses?
(d)
Have you imported for use a purchased list of
any type?
(e)
Are you continuing to mail to anyone who has
asked to be deleted from your mailing list?
(f)
Does your email not provide a fully functioning
link to unsubscribe?
(g)
Does you email subject line contain false or
misleading information?
(h)
Have you used a third party’s email
address or domain name without the party’s consent?
If you answer yes to any of these questions,
you are likely involved in spam activities, and should contact our
customer support service (see our
contact page).
6.
Measures to Enforce the Anti-Spam Policy
Any customer found to be using our
products or services for spamming purposes may, at our discretion, be
immediately cut off from use of all our products and services and/or
fined US$ 1,000 per occurrence, with no refund of fees that have been
paid.
We warn all of our customers when
signing up that if they participate in spamming activities they will be
subject to the loss of our services, fines and possible legal action.
We have the right to actively review
our customers’ subscriber lists and email for suspiciously
large broadcasts. If we find any customers to be spamming, we
will issue a warning, and if the activities are serious enough, we will
take action immediately. If we have any reason to believe
that the customer, despite warning being given, threatens to or is
continuing to send spam, then we may take action immediately, including
disabling the customer’s account and/or reporting the
customer and the incident to the proper authorities.
We do not attempt to censor any
content, nor to curtail the business of its customers.
However, spam activities do not fall within uses authorized by us, and
will not be tolerated.
7.
Reporting Spam
If you believe that you have received spam from
or through our facilities, please send a complaint from your email
account along with the unsolicited email, with completed header, to us (see our
contact page). Please provide any other
information that you believe may help us in our
investigation. We do not investigate or take any action based
on “anonymous” spam complaints.
8.
False Spam Complaints
We support
the efforts of various organizations working to responsibly eliminate
spam activities. However, if an individual has opted-in to
receive email from a customer of ours, and then falsely or maliciously
files a spam complaint against us or our customers, we will cooperate
fully with the appropriate agencies to ban the complainant from use of
anti-spam software and the Internet community.
9.
Contact Information
We invite you to contact us if you have questions
about this policy (see
our contact page).
